Cancellations must be completed before the 15th of the last month of your term to avoid auto-renewal. Log into your account, then click on the membership you’d like to cancel. On the next page, scroll to the bottom and click “Cancel.” Your account will show a “Pending cancellation,” indicating you will not get future renewals but prepaid kits will continue to ship. At the end of your term, after all of your prepaid kits have been sent, it will show “Cancelled.”
Please note: Canceling will stop future renewal payments but will not result in a refund or stop shipment on any prepaid boxes.
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