Subscriptions
- Can I choose when to begin my membership?
- Can I add a sibling tool after my membership starts?
- When will I be billed?
- How can I upgrade my membership in order to receive savings and bonus items?
- How do I renew my membership?
- Why has my membership been put on hold or suspended?
Orders & Shipping
- When and where do boxes ship?
- How do I let my recipient know that their order is on the way?
- My kit is showing as shipped/delivered, but I haven’t received it. What should I do?
- Can I have membership boxes shipped every other month or skip a month?
- I've ordered a kit and a cookbook but have only received one of them. Where is the other item?
- Do you offer international shipping?